As part of the firm's complaints handling duties, the client must be informed at the outset of the retainer in writing that:

- they are entitled to complain about their bill;

- there may also be right to object to the bill by making a complaint to the Legal Complaints Service (or the Office for Legal Complaints) and/or by applying to the court for an assessment of the bill under Part lll of the Solicitors' Act 1974; and

- if all or part of the bill remains unpaid the firm may be entitled to charge interest.

For full details see www.sra.org.uk/solicitors/code-of-conduct/guidance/guidance/Changes-to-rule-2-of-the-Solicitors--Code-of-Conduct-2007.page